Success Story
Randy
Self-employed pawn shop owner at Weiser, Idaho
RC Pawn continues to remain open and operating. Randy is able to confidently serve his customers and his rural community”. Tim Williams, VR Counselor
Story
Randy was a retired contractor, truck driver and operator
He has been a small business owner in rural Idaho since 2017
Randy’s goal was to maintain his business to supplement his retirement benefits
Due to hearing loss, Randy had difficulties meeting customer service needs
Vocational counseling and guidance helped Randy better understand the nature of his business and how his disabilities impact his daily work
VR counselor worked with him to develop strategies to overcome his challenges
IDVR assisted Randy with the purchase of hearing aids to alleviate the communication barrier with his customers
VR services allowed him to maintain his business and continue to be an active member of his rural community